WAIT, WHAT??

I was packing up last week for a visit with my hubby’s parents and g-parents, when  I noticed my 6yo had the beginning stages of a rash that she had gotten when she had strep.  Knowing that we were going to see their great grandparents, I didn’t want to chance it with strep.  So, off to Urgent Care I go.  They closed at 8 and 6yo and I got there about 7:15.  She tested negative for strep, so they did another test to see if it was something else.  Anyway, by the time we got out of there it was 9:15 and we were the last patients to leave. We had to leave out the back door since the front was all locked up.  We get in the car and are about to head to the pharmacy to get her prescriptions filled, when the car won’t start.  I HATE it when that happens.  We always have jumper cables in the car, so I just hop out and get them out.  I carried them over to the back door and rang the “EMS” bell since all the dr’s and nurses were still there.  A nurse came out and I held up the cables and asked for help.  She went back in and came back out about 10 minutes later.

She proceeded to say:

“I’m sorry.  Regulations say that we can’t use our own vehicles to help a patient. So, we couldn’t help you, even if we wanted to. You can use our phone if you want.  Sorry.”

WAIT, WHAT???

I have my own phone, thanks.  You seriously aren’t going to help me??

I was completely shocked.  It would take all of 3 minutes to get a jump and I would be on my way.  We only have 1 car, so my hubby couldn’t come help.  I was in total shock and my mind went blank and I couldn’t think of anyone to call.

THEN: The nurses and dr’s all came out one by one and got in their cars and left.

NO ONE stopped to see if anyone was coming to help.
NO ONE stopped to ask if they could wait with me.
NO ONE even looked at me and my daughter.

So, there I was with my 6yo daughter standing in a parking lot, alone, at night, with jumper cables in my hand, crying because I was SO MAD and shocked that no one was helping us!!!

WHAT KIND OF PERSON DOES THAT??

SERIOUSLY??

I got a hold of one of my friends, who graciously dropped everything and came to my rescue.  It was rather humorous that two of us girls were out there on the phone with our hubby’s trying to figure out how to work the cables and everything!!

I made it home around 10:15 and the battery was completely dead.  Hubby took it to Auto Zone the next morning and we got a new one in time for me to drive down to see the g-parents.

Hubby e-mailed a complaint that night saying SHAME ON YOU for leaving my wife and daughter in the parking lot and not helping.  Shame on you for being in a profession that helps people but whose compassion leaves when they clock out.

He got several phone calls from the Regional Manager of Urgent Care and got more than several apologies.

It’s all about COMPASSION people.